Verbal Communication is a skill. It is the most important initial establishment of a working relationship, and leads to harmony and peace in the workplace. Misunderstandings and barriers to communication waste time, effort and therefore money. Poor communication can be disruptive, annoying, and often leads to distress and misunderstandings, and eventually to lost customers and business.

Verbal communication is all about speaking correctly, using the right terminology and showing the correct body language and facial expressions. Verbal communication over the telephone is equally important, and besides the content of what is being said, conveys to the person on the other end, information about them, the business and the experience - all of which can be good, or equally harmful.

The course consists of a PowerPoint Presentation, Module Notes and Learner's Guide, a Quiz and Practical Assignments.