
It is necessary that employees are suitably capable of: -
- State what customer service means in relation to all your customers, both internal and external
- Identifying and meeting customer needs and expectations
- Recognizing problems and resolving customer complaints
- Enhancing the experience of customers through pro-active anticipation of their expectations
- Using their experience to enhance and improve the services on offer by the organization
- Ensuring good communication with customers
- Recognize how your attitude affects customer service
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Underlying the above is, of course, to treat everyone with due respect, politeness and consideration irrespective of nationality, colour or creed.
- Manager: Bruce See