This Course will look at all types of customers and how we can serve them better and improve ourselves in the process. It is necessary that employees are suitably capable of: -
- State what customer service means in relation to all your customers, both internal and external
- Identifying and meeting customer needs and expectations
- Recognizing problems and resolving customer complaints
- Enhancing the experience of customers through pro-active anticipation of their expectations
- Using their experience to enhance and improve the services on offer by the organization
- Ensuring good communication with customers
- Recognize how your attitude affects customer service
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Underlying the above is, of course, to treat everyone with due respect, politeness and consideration irrespective of nationality, colour or creed.
- Manager: Bruce See