Courses in this category are developed by Penny Ferry Training, to encompass some of the basic business practices and skills needed to start up and successfully operate a small business.

Scope: The subjects will become extensive as different sectors start to apply Best Practice principles to their tourism operations and activities, and require additional business skills to make their operations more successful and competitive. 

Target Audience: Specific courses may be mandatory for those operators and employees working in different areas of the business. The courses are also of interest to any others who need to know something about the business practices outside of their own particular discipline.